Common questions
1. How do I get the book after I pay?
Right after your payment goes through, you'll get an email with a download link. The same link also shows on the thank-you page you see after checkout. Tap or click the link and the PDF will download to your device.
2. I didn't get the email. What do I do?
First, check your spam or junk folder, and the "Promotions" tab if you use Gmail. Make sure you typed your email address correctly at checkout. If it's still not there after an hour, email me at j-mo@startstopandcontinue.com with your name and the email you used, and I'll send it again. I reply within two business days.
3. The download link isn't working. Now what?
The download link works for 30 days after you buy. If it has expired, or it won't open, just email me at j-mo@startstopandcontinue.com .I can send you a fresh link.
4. Can I read it on my phone or tablet?
Yes. The book is a PDF, which opens on almost any phone, tablet, or computer.
iPhone / iPad: Tap the link. The PDF opens in your browser. To keep it, tap the Share button and choose "Save to Files" or "Books."
Android: Tap the link. The file usually goes to your "Downloads" folder. Open it from there.
Computer: The file goes to your "Downloads" folder. Double-click to open it.
[TO CONFIRM: test these steps on a real iPhone and Android phone during the test purchase.]
5. Can I read it on my Kindle?
Usually, yes. Amazon's free "Send to Kindle" service accepts PDF files. You can upload it at amazon.com/sendtokindle or email it to your Kindle's special email address. PDFs can look small on a Kindle screen. Amazon's help page explains how to send them.
6. Can I print it?
Yes. It's your copy. Print it for yourself so you can write on it. Please don't share or resell copies.
7. Is it a paper book?
No. It's a digital download (PDF) only. Nothing will come in the mail.
8. What if the book isn't right for me?
Email me within 30 days of buying at j-mo@startstopandcontinue.com and I'll refund you in full. You don't need to explain. See the full refund policy [link].
9. Is this medical or financial advice?
No. The book shares general information and a simple way to think about your habits. It isn't a replacement for your doctor, a counselor, or a financial professional. Please talk to them before making health or money changes. No results are guaranteed.
10. Is my payment safe?
Checkout is handled through Wix's secure checkout. I never see your full card number.
11. How do I reach you?
Email me at j-mo@startstopandcontinue.com. I'm one person, so please give me two business days to reply.
— J. Mo